FAQ tl18dmSsukbgoVMfgUgY8PYQq8rPwvCxqTCsbgUuPxo

Frequently Asked Questions

Before contacting us, please browse our FAQ.
What is Screen Printing

Screen printing is also a stencil method of print making in which a design is imposed on a screen of silk or other fine mesh, with blank areas coated with an impermeable substance, and ink is forced through the mesh onto the printing surface. It is also known as silkscreen.

What is DTG printing technology

Think of Direct-to-Garment printing as a larger, more complicated version of your inkjet printer at home, made specifically for apparel instead of paper. It uses the latest drop-on-demand inkjet printing technology and garment handling system, specifically designed for garment printing. It prints directly on garments using a high speed print heads with 1,440 nozzles. Using variable ink drop size, the print head can jet large and small volume ink drops at ultra high speed suitable for the specific textile material being printed.  The ink is water-based, producing a soft, ‘non-plasticky’ feel.

Where do i order blank t-shirts, tanks , hoodies ect ?

We can provide the garments, or you can provide your own.  We obtain blanks directly from the manufacturer, and are able to access a wide variety of apparel and order them for you at wholesale price. Click on (  ORDER BLANK SHIRTS HERE  ) link on our site and check out the many brands for blank apparel.

How do i send my artwork?

We require using PNG files, in RGB format.  We also accept Adobe Photoshop (.psd) and Illustrator (.ai) files, or JPEG and GIFs of 300 dpi or higher.  Web images are only 72 dpi and will print blurry, therefore they will have to be graphically redrawn.  Please make sure to make backgrounds TRANSPARENT, so you don’t get a white box around your image.  If your artwork is not correct we will charge you for fixing it, we also offer graphic design services just tell us what you need and we’ll draft it up for you.

How large can DTG image be for print?

We can print images up to 11 x 16  to 14 x 16.  We cannot print over seams or zippers. DTG machines have a lazer that detects obstructions and cannot print over them. If you need a bigger print size just let us know and we can offer you Sublimation Printing instead certain minimums are required.

Can i do any colors i want ?

Yes.  it all depends if your doing Screen Printing  or DTG with screen printing screens have to be made to add more colors.  Our DTG prints are full color, with the capability to print photos, small details, and shading in over 10 million colors.  Even dark shirts are okay, as our printer uses WHITE ink along with the CYMK.

What are your payment methods ?

All printing orders must be  paid in full, payments up front+shipping.    We accept debit, and major credit cards.  Paypal is our preferred method, which is the trusted internet standard.  There is no need for you to own a Paypal account, however let us know if you do have one.

Is there a setup fee for each order ?

Depends if you are doing Screen Printing  there is setup fees, if your doing DTG printing there is No setup fees!

Do you have a price list

We do not have an online price list. We only give price quotes in writing, via email. Please send as much information as you can about your project, including a low resolution mock up to mediabigcity@gmail.com , if you don’t have a mock up just send the artwork with detail information about what garments  you want to print on, How big or small you want the print, How many items? what sizes?  What colors? etc,,, and we will respond as soon as we are able too.

How long do i have to wait for my order?

Our turn around time 7 to 10 business days, some orders can be done sooner it all depends on the job that is being done and other jobs that are being processed at the moment. If your job is a rush job a rush fee applies and you will be quoted for it.